Role & responsibilities

- Gather, analyze, and document business requirements for Service Management processes.

- Configure SAP Service Management solutions in SAP S/4HANA.

- Design and implement:

- Service Orders

- Service Contracts

- Service Quotations

- Warranty Management

- Service Confirmation

- Complaint and Returns Management

- In-House Repair Processes

- Field Service Management Integration

- Conduct Fit-Gap analysis and propose scalable business solutions.

- Prepare functional specifications for custom developments and integrations.

- Collaborate with technical, integration, and business teams.

- Support integration with:

- SAP SD (Sales & Distribution)

- SAP MM (Materials Management)

- SAP PM/EAM (Plant Maintenance)

- SAP FI/CO (Finance & Controlling)

- Execute SIT, UAT, and production support activities.

- Provide end-user training and create user documentation.

- Support data migration, cutover, and hypercare activities.

Preferred candidate profile

📌 SAP Service Management (Bengaluru)
🏢 Capgemini
📍 Bengaluru