- Role: Senior Salesforce Service Cloud Voice Consultant
- Experience: 5+ Years
- Type: Contract
- Working Hours: 8:00 AM – 4:00 PM GMT
- IST Timings: 1:30 PM – 9:30 PM IST

Mandatory Skills & Experience

- Hands-on experience in Salesforce Service Cloud Voice (SCV) implementation and development.
- Robust experience with telephony/CTI integration and contact center solutions.
- Hands-on experience configuring Omni-Channel, voice routing, queues, and agent workflows.
- Proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows.
- Experience with IVR, call routing, voice call records, and contact center processes.
- Knowledge of Salesforce Service Cloud features, case management, and customer service workflows.




- Experience integrating Salesforce with external systems using REST/SOAP APIs.
- Ability to troubleshoot voice integration issues, optimize performance, and support production environments.

Key Responsibilities
- Develop, configure, and maintain Salesforce Service Cloud Voice solutions.
- Integrate telephony platforms with Salesforce and configure voice workflows.
- Customize Salesforce using Apex, LWC, and Flows.
- Support call routing, agent productivity, and contact center operations.
- Collaborate with business and technical teams to deliver reliable customer service solutions.

📌 Salesforce Service Cloud Voice Consultant-Contract (India)
🏢 Gravity Infosolutions
📍 India