- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.

- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.

- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its advantages.

- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.

- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.

Required Skills and Expectations:

- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.





- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.

- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.

- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.

- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

- Experience

0 - 5 Years

- No. of Openings

8

- Education

12th Pass

- Role

Software Support Executive

- Industry Type

IT-Hardware & Networking

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

1007, WTT, World Trade Tower, Sarkhej - Ahmedabad

📌 Software Support Executive - Full Time - Freshers (Sarkhej)
🏢 Infinity Transoft Solution
📍 Sarkhej