Job ResponsibilitiesCall customers who have enquired about purchasing current cars through digital platforms. Understand customer requirements, budget and preferred car model. Explain vehicle features, pricing, offers, finance options and booking procedures.
Follow up with interested customers through phone calls and WhatsApp. Schedule customer appointments, showroom visits and test drives. Coordinate with the sales team to convert enquiries into bookings and deliveries.
Maintain daily call records, customer information and follow-up details in Excel or CRM software. Achieve daily and monthly targets for customer appointments, visits and sales conversions. Provide professional and courteous customer service.