We are seeking a dedicated and experienced Telecalling Team Leader to join our agile team in Maharashtra. The ideal candidate will have a strong background in telecalling and call center operations, with a proven ability to lead and motivate a team. As a Telecalling Team Leader, you will be responsible for overseeing the daily operations of the telecalling team, ensuring that targets are met and that the team operates efficiently and effectively.
Key Responsibilities:
Lead and manage a team of telecallers, providing guidance, support, and training to enhance their performance.
Monitor team performance and implement strategies to improve productivity and achieve sales targets.
Conduct regular team meetings to discuss performance metrics, share best practices, and address any challenges.
Collaborate with management to develop and implement telecalling strategies that align with company goals.
Ensure compliance with company policies and procedures, as well as industry regulations.
Handle escalated customer inquiries and resolve issues in a timely manner.
Prepare reports on team performance and present findings to upper management.
Required Skills:
Proven experience in telecalling and call center operations.
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Proficient in using call center software and CRM systems.
If you are a motivated individual with a passion for leading teams and driving results, we encourage you to apply for this exciting prospect. Join us in making a difference in our customers' experiences while achieving your career goals.