We are seeking a dedicated and experienced Customer Service Team Lead to join our agile team in Karnataka. The ideal candidate will have a strong background in customer service management and a proven track record of leading teams to achieve high levels of customer satisfaction. As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of the customer service department, ensuring that all team members are equipped to provide exceptional service to our clients.

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure high performance.
Monitor key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Call Resolution (FCR) to drive team performance and improve service delivery.
Develop and implement strategies to enhance customer service processes and improve overall customer experience.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.




Collaborate with other departments to ensure a seamless customer experience and address any service-related issues.
Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
Prepare reports on team performance and customer feedback for management review.

Required Skills:
Robust understanding of customer service principles and practices.
Proven experience in a team lead or supervisory role within a customer service environment.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions to improve service metrics.
Proficient in using customer service software and tools.
Solid problem-solving skills and the ability to handle difficult situations with professionalism.

If you are passionate about customer service and have the leadership skills to inspire a team, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.

📌 Customer Service Team Lead Bengaluru
🏢 Winx Consulting Services
📍 Bengaluru