We are seeking a dedicated Quality Analyst to join our team in Karnataka or Maharashtra. The ideal candidate will be responsible for ensuring the quality of our services and products through rigorous testing and analysis. As a Quality Analyst, you will play a crucial role in maintaining high standards of quality and performance in our technical support and service processes.

Key Responsibilities:
Conduct thorough quality assurance testing on various service processes, including technical support and voice processes.
Perform call audits to evaluate the quality of customer interactions and provide constructive feedback to team members.
Utilize ServiceNow and other tools to track and report on quality metrics and performance indicators.
Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.
Conduct root cause analysis to identify issues and recommend corrective actions to enhance service quality.




Prepare detailed reports on quality findings and present them to management for review.

Required Skills:
Proven experience as a Quality Analyst or in a similar role.
Robust knowledge of ServiceNow and its functionalities.
Excellent technical support skills, particularly in voice processes.
Familiarity with quality assurance methodologies and best practices.
Robust analytical and problem-solving skills, with the ability to conduct root cause analysis effectively.
Excellent communication skills, both verbal and written, to provide clear feedback and reports.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting chance to contribute to our team's success.

📌 Quality Analyst Bengaluru (India)
🏢 Conviction
📍 India