We are seeking a dedicated and experienced Team Leader for our Customer Support Operations team. The ideal candidate will have a robust background in managing customer service teams within the banking sector, particularly in an international BPO setting. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and driving team performance to achieve organizational goals.

Key Responsibilities:
Lead and manage a team of customer support representatives, providing guidance and support to ensure high-quality service delivery.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in banking products and services.
Collaborate with other departments to resolve customer issues and improve service processes.
Prepare and present performance reports to management,



highlighting achievements and areas for development.
Foster a positive team setting that encourages collaboration and professional growth.

Required Skills:
Proven experience as a Team Leader in customer support operations, preferably in the banking or financial services sector.
Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
Proficient in using customer support software and tools.
Ability to analyze data and make informed decisions to enhance team performance.

If you are a results-driven leader with a passion for customer service and team development, we invite you to apply for this exciting chance to make a significant impact in our organization.

📌 Team Leader Customer Support Operations Sahibzada Ajit Singh Nagar
🏢 Impetus Career Consultants Private
📍 Sahibzada Ajit Singh Nagar