We are seeking an experienced IT Team Lead to oversee our IT operations in Gujarat. The ideal candidate will have a solid background in IT infrastructure and a proven track record in managing IT teams effectively. As an IT Team Lead, you will be responsible for ensuring the smooth operation of IT services, managing vendor relationships, and coordinating helpdesk activities to provide exceptional support to our users.

Key Responsibilities:
Lead and manage the IT team, ensuring high performance and effective collaboration.
Oversee IT infrastructure management, ensuring systems are reliable and efficient.
Implement IT Service Management (ITSM) practices to enhance service delivery.
Manage and report on key performance indicators (KPIs) related to IT operations and service levels.
Coordinate with vendors to ensure timely delivery of services and products.




Handle escalation management to resolve critical issues swiftly.
Maintain asset management processes to track and manage IT assets effectively.
Ensure compliance with service level agreements (SLAs) and drive continuous improvement initiatives.

Required Skills:
Solid knowledge of IT infrastructure and operations.
Experience with ITSM and helpdesk management.
Proficiency in MIS reporting and vendor coordination.
Excellent communication and leadership skills.
Ability to manage multiple priorities and work under pressure.

If you are a proactive leader with a passion for IT operations and team management, we encourage you to apply for this exciting prospect.

📌 It Team Lead Ahmedabad
🏢 Infovision HR Consulting Services
📍 Ahmedabad