We are seeking a dedicated and skilled Technical Support Executive to join our team in West Bengal. The ideal candidate will be responsible for providing exceptional customer support in a technical voice process environment. As a Technical Support Executive, you will play a crucial role in assisting customers with their inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide technical support and guidance to customers regarding products and services.
Troubleshoot and resolve customer issues effectively, ensuring a positive customer experience.
Document customer interactions and maintain accurate records of support requests.
Collaborate with team members to improve processes and enhance service delivery.




Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:
Solid communication skills, both verbal and written.
Proficiency in technical support and customer service principles.
Experience in a voice process setting, preferably in an international BPO or call center.
Ability to troubleshoot technical issues and provide effective solutions.
Robust problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

If you are passionate about providing excellent customer service and have the required skills, we encourage you to apply for this exciting opportunity to join our team as a Technical Support Executive.

📌 Technical Support Executive Kolkata (India)
🏢 Hird Services Private
📍 India