We are seeking a dedicated Customer Service Specialist to join our team in the Mumbai region. The ideal candidate will be responsible for managing customer inquiries and resolving issues through various channels, including social media and email. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellent service.

Key Responsibilities:
Handle customer escalations on social media platforms, ensuring timely and effective resolution of issues.
Manage customer service inquiries via email, providing explicit and concise responses to customer questions and concerns.
Collaborate with other departments to address customer needs and improve service delivery.
Maintain accurate records of customer interactions and feedback to help identify trends and areas for improvement.




Assist in developing and implementing customer service policies and procedures to enhance the overall customer experience.

Required Skills:
Solid understanding of social media platforms and their role in customer service.
Excellent communication skills, both written and verbal.
Ability to handle difficult situations with professionalism and empathy.
Experience in customer service, particularly in managing escalations.
Proficiency in email communication and customer relationship management tools.

If you are passionate about providing exceptional customer service and have the skills to manage customer interactions effectively, we encourage you to apply for this exciting chance.

📌 Customer Service Specialist Mumbai
🏢 KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE
📍 Mumbai