Role & responsibilities

Role Responsibilities
Deploy and configure Now Assist capabilities including Generative AI, AI

Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.
Translate AI Transformation Architect blueprints into working configurations,

integrations, and workflows following ServiceNow best practices.
Rapidly prototype and iterate on AI use cases in alignment with customerdefined success metrics.
Drive measurable AI adoption outcomes including active user rates, workflow

automation coverage, and time-to-value for Now Assist features.
Partner with AI Transformation Architects to execute customer-specific AI

adoption roadmaps, sprint plans, and go-live checklists.
Facilitate customer workshops, enablement sessions, and hands-on training to

build AI literacy and sustained usage.
Surface and escalate adoption blockers technical, organizational, or





behavioral and recommend targeted interventions.
Serve as the on-the-ground technical expert for AI-related questions, issues,

and guidance across the customer lifecycle.
Act as SME alongside AI Transformation Architects in customer steering

meetings, executive briefings, and QBRs.
Identify, debug, and advise on configuration conflicts, data gaps, or architecture

issues that block AI activation.
Document customer configurations, AI use case outcomes, and lessons learned

to contribute to AI Adoption Team knowledge base and repeatability.
Experience in leveraging or critically thinking about how to integrate AI into

work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

📌 Ai Implementation Specialist Bengaluru
🏢 Pyramid IT Consulting
📍 Bengaluru