We are seeking a skilled Application Support Analyst with 3–7 years of experience to provide technical and functional support for business-critical applications. The ideal candidate will be responsible for incident management, troubleshooting, monitoring, root cause analysis, and ensuring application availability and performance.

Key Responsibilities
Provide Level 1 and Level 2 application support for business applications.
Monitor application health, performance, and availability.
Analyze, troubleshoot, and resolve application-related incidents and service requests.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Coordinate with development, infrastructure, database, and business teams to resolve complex issues.
Manage incident, problem, and change management activities following ITIL processes.
Monitor application logs and system alerts to proactively identify issues.
Execute application deployments, patches, and configuration changes as required.
Create and maintain support documentation, knowledge base articles,



and standard operating procedures.
Participate in on-call support and production support activities when required.
Ensure compliance with SLAs and provide regular status updates to stakeholders.

Technical Skills Required
Robust experience in application support, production support, or technical support settings.
Knowledge of SQL and database troubleshooting.
Experience analyzing application logs and troubleshooting production issues.
Understanding of ITIL processes (Incident, Problem, and Change Management).
Experience with ticketing tools such as ServiceNow, Jira, or similar.
Familiarity with Windows/Linux environments.
Basic understanding of APIs, web services, and integrations.
Robust troubleshooting and analytical skills.
Excellent communication and stakeholder management skills.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Application Support Engineer Ahmedabad
🏢 Altum
📍 Ahmedabad