We are looking for an Application Support Executive to assist clients and users with software-related queries and ensure smooth application operations.
Key Responsibilities
Provide day-to-day support to application users.
Handle and resolve user queries through phone, email, and other channels.
Troubleshoot application and functional issues.
Guide users on application features and processes.
Record, track, and follow up on support requests.
Coordinate with technical teams for issue resolution.
Follow up with users to ensure issues are resolved.
Maintain support records and basic documentation.
Requirements
1–3 years of experience in Application / Software Support .
Positive understanding of web-based applications.
Basic knowledge of SQL and databases is an advantage.
Valuable communication and customer-handling skills.
Robust troubleshooting and problem-solving ability.
Willingness to learn software products and business processes.
📌 Application Support Executive Kolhapur
🏢 Real Time Applications Center - RTAC
📍 Kolhapur
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