We are seeking a highly motivated and disciplined individual to join our Technical Operations Center (TOC) team as an Apprentice (Intern) TOC Engineer (Monitoring). This is an entry-level position for a fresher providing foundational experience in a mission-critical 24x7 support setting. The primary responsibility is to be the first line of defense, monitoring key systems, identifying anomalies, and ensuring prompt escalation.
Key Responsibilities:-
24x7 Monitoring: Actively monitor multiple internal and client-facing applications, infrastructure, and services using various enterprise monitoring tools (e.g., Grafana, Monolith, etc.).
Alert Triage & Initial Analysis: Acknowledge, categorize, and perform initial triage of all incoming alerts and incidents.
Incident Logging: Accurately log all events and incidents in the ticketing system (Jira), ensuring comprehensive details are captured for escalation.
Escalation Management:
Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2/L3 teams, Subject Matter Experts (SMEs), or development teams within defined SLAs.
Documentation: Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.
Your Profile Required Skills & Qualifications
Education: Fresh graduate in a technical discipline (e.g., B.Tech, MCA, or equivalent).
Availability: Must be willing and able to work a adaptable 24x7 shift rotation, including nights, weekends, and holidays.
Technical Aptitude: A solid interest in IT infrastructure, networking, and application support.
Basic knowledge of Linux/Unix command line or network concepts (TCP/IP).