Job Purpose :Responsible for probing parents’ requirements, mapping them with Footprints’ services, conducting follow-ups with prospective parents, scheduling visits, and facilitating enrollments into Footprints Preschool and Daycare programs. :Handle incoming calls using Footprints systems and address all queries or concerns of parents in a professional manner.
Effectively communicate Footprints’ value propositions, programs, and services to prospective parents.
Make outbound calls to leads assigned by the system and pre-qualify them by gathering information about their location, profile, and interests.
Present detailed information about Footprints programs and document all lead-related data accurately in the system.
Schedule and conduct follow-up calls to gauge prospect interest and encourage centre visits for admissions.
Follow up with prospects post-centre visits to assist them with the admission process.
Respond promptly to all incoming calls and WhatsApp messages.
Ensure timely and consistent follow-ups as per business requirements and defined workflows to meet the required targets. Minimum Education :Graduate Skills :Solid written and verbal communication skills.
Active listening and interpersonal skills.
Positive computer proficiency.
Hands-on experience with CRM systems.
Familiarity with Dialer tools and call-handling processes. Experience :2 year and above in sales/customer service
Pay: ₹400,000.00 - ₹550,000.00 per year
Advantages
Provident Fund
Application Question(s):
Are you comfortable with Gurugram sector 48 Location?
How much experience you have in sales/customer support voice process?
What is your current salary?
What is your expected salary?
What is your marital status?