A Branch Operations Manager in Four Wheeler Finance is responsible for managing the end-to-end loan operations related to car and commercial vehicle financing. The role includes overseeing loan processing, documentation verification, disbursement, compliance, customer service, and coordination with sales teams, dealers, and credit departments. The manager ensures smooth branch operations, maintains service quality, achieves business targets, minimizes operational risks, and ensures adherence to company policies and regulatory guidelines.
Key Responsibilities
Managing four-wheeler loan operations and disbursements.
Verifying customer documents and loan files.
Coordinating with dealers, sales teams, and credit departments.
Ensuring compliance with company policies and regulations.
Monitoring branch performance and operational efficiency.
Handling customer queries and resolving issues.
Maintaining records and preparing operational reports.
Supporting business growth and target achievement.
Skills Required
Operations Management
Loan Processing & Documentation
Team Management
Customer Relationship Management
Risk & Compliance Management
Communication and Coordination Skills
Problem-Solving Ability