What will you do
Take on the primary role as the main point of contact for managing all matters related to existing customer accounts. Cultivate and sustain robust and enduring client relationships.
Manage the process of reconciling accounts and compile, generate, and distribute sales reports on a monthly, semi-annual, and annual basis. Predict and monitor crucial account metrics (such as user-related statistics and overall revenue).
Address daily client inquiries, manage escalations and fulfill requests. Ensure the prompt and successful delivery of our solutions, aligning with the customer's requirements and objectives.
Serve as a bridge between various internal teams (including Program Management, Customer Service, Product Development, and Operations departments) to enhance the overall customer journey.
Clearly communicate the advancement of monthly/quarterly projects to both internal teams and external stakeholders.
Develop recent business with existing clients and/or identify areas of improvement, drive engagement & wellness activities with existing clients
Collaborate with sales team to identify and grow prospects within territory
May require some travel upto 20% to 30%
What we are looking for
Proven work experience as an Account Manager, Sales Account Manager or relevant role
Graduate/ Post Graduate with 4+ year of experience in Business Administration, Sales or relevant field with hands on experience with P&L; and reconciliations
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with MS Office (particularly MS Excel)
Experience handling day-to-day client escalations and delivering client-focused solutions to meet the needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Robust verbal and written communication skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.