We are looking for a Central Helpdesk Support skilled to assist internal and external customers within SLA framework. The role involves handling support requests, providing L1 troubleshooting, maintaining various records, and ensuring smooth day-to-day operations.

KEY RESPONSIBILITIES
Act as the first point of contact for the project.
Manage helpdesk tickets, emails, and user requests.
Provide basic troubleshooting on hardware, software, and other edtech tools.
Maintain inventory records .
Maintain documentation, FAQs, and user guides.
Escalate complex issues to technical staff or field engineers.
Support workshops, demonstrations, and training sessions.

REQUIREMENTS

Education
Graduate or Diploma holder in Electrical Engineering, Mechatronics, Electronics, or related technical disciplines.
B.Ed. / Academic background will be given preference.

Experience
1 to 3 years of experience in helpdesk support, technical support, or similar roles.
Experience with helpdesk systems or technical support settings is an advantage.

Language Skills
Proficiency in English, Hindi, and Odia.

📌 Central Helpdesk Support Bhubaneswar
🏢 Mafatlal Industries
📍 Bhubaneswar