Role & responsibilities The candidate will work closely with our customers to understand their requirements, provide application support and assist them in using the Accounts modules of the ERP sofware.

The role will involve
Providing customer support through phone, WhatsApp, email and online meetings
Supporting customers in using accounting-related features of the ERP
Understanding customer queries related to:
Sales & Purchase
Receivables & Payables
Invoices
Payments & Receipts
Ledger
Trial Balance
Profit & Loss
Balance Sheet
Credit/Debit Notes
GST-related accounting concepts
Helping customers understand and correctly use the ERP application
Coordinating with the technical/development team when an issue requires software changes
Following up with customers until issues are resolved
Conducting online demonstrations/training for customers
Assisting in customer onboarding and implementation
Documenting customer issues and maintaining proper follow-up




Understanding logistics/freight-forwarding business processes and mapping them to the ERP
Supporting customers primarily in Hindi and/or Bengali

Preferred candidate profile

Must Have:
B.Com / M.Com graduate
Good understanding of basic accounting concepts
Positive communication skills
Fluent Hindi communication is mandatory
Bengali-speaking candidates will be preferred
Comfortable speaking with customers over phone and WhatsApp
Basic computer knowledge
Willingness to learn ERP software and logistics processes
Positive problem-solving and follow-up skills

Positive to Have:
Experience in Tally / accounting software / ERP
Experience in customer support or implementation
Knowledge of GST and Indian accounting practices
Experience in logistics, freight forwarding or shipping industry
Experience working with Hindi/Bengali-speaking customers

📌 Account Support Executive Chennai
🏢 Ezeeshipping Solutions
📍 Chennai