Key Responsibilities
Repossession and settlement
Create network of repossession and settlement agencies to cover the portfolio
Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
Set DRR for team and track team performance
Where team performance is low suitable intervention for improvement
Design local compensation structure for agencies to improve collections
Execute field recovery actions including skip tracing, settlements and closure of loan account. BACL-General - This document belongs to BACL
Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
Along with recovery prioritize penal charge collections to support collection cost.
Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.
Key Skills Required
Technical Skills
Understanding the Geography, potential list of recovery agencies in the market
Repossession and settlement process knowledge
Collections system handling
Regulatory and compliance adherence
MS Excel and reporting tools
Third-party vendor management
Soft Skills
People management skill
Negotiation skills
Conflict resolution
Customer empathy and tactful communication
Problem-solving
Pressure-handling