Position: Retail Showroom Manager

Location: Hyderabad (Banjara Hills Road no 3), India

Company: Alankaram (Luxury Furniture Manufacturer)

Job Summary:

The Showroom Manager will be responsible for driving sales growth, managing day-to-day operations, and ensuring an exceptional customer experience at Alankaram’s Hyderabad showroom. The ideal candidate will have a solid sales acumen, excellent leadership skills, and a passion for luxury furniture and design.

Key Responsibilities:

Sales and Business Development:

- Develop and implement strategies to achieve sales targets and grow revenue.
- Identify new sales opportunities, build relationships with architects, designers, builders, and other potential clients.
- Oversee customer interactions and ensure high conversion rates from showroom visits to sales.
- Lead and support the sales team in preparing and presenting customized quotes, follow-ups, and closing deals.
- Track and analyze sales data, trends, and customer feedback to adjust sales strategies as needed.
- Organize promotional events, exhibitions, and showroom visits to attract potential clients and boost sales.

Customer Experience:

- Ensure that all customers have a premium shopping experience that aligns with Alankaram’s brand values.
- Train staff to deliver exceptional customer service, addressing queries, resolving complaints, and providing design consultations.
- Collaborate with the marketing team to develop customer-centric campaigns to promote the showroom's unique offerings.

Store Management:

- Oversee the showroom's daily operations, including inventory management, product displays, cleanliness, and maintenance.
- Ensure optimal stock levels, track product availability, and manage incoming and outgoing inventory with accuracy.
- Maintain product knowledge and stay updated on new arrivals and trends to guide customers effectively.

Team Leadership:

- Lead, mentor, and manage showroom staff, fostering a positive work culture and setting clear performance goals.
- Conduct regular team meetings,



provide training sessions on sales techniques, product knowledge, and customer service.
- Monitor staff performance and provide feedback, coaching, and support to meet individual and team objectives.

Collaboration and Coordination:

- Work closely with the marketing, design, and manufacturing teams to ensure product availability, promotional campaigns, and new launches are effectively represented.
- Maintain regular communication with the headquarters in Pithampur to report on showroom performance, challenges, and customer feedback.
- Coordinate with the operations team to address any logistical or product-related issues promptly.

Market Research and Competitor Analysis:

- Stay informed about market trends, competitor activities, and customer preferences in the luxury furniture segment.
- Use market insights to make data-driven recommendations for sales strategies and customer engagement.

Reporting and Analytics:

- Prepare and present periodic sales reports, including KPIs, sales conversion rates, customer footfall, and feedback.
- Monitor showroom expenses and optimize costs while maintaining high standards of service and presentation.

Key Performance Indicators (KPIs):

- Sales revenue growth and meeting/exceeding sales targets.
- Customer conversion rates and customer satisfaction scores.
- Effective inventory management with minimal discrepancies.
- Staff productivity, training compliance, and retention.
- Execution and success of promotional activities/events.

Qualifications and Skills:

- Bachelor's degree in Business, Marketing, or related field (Master’s preferred).
- 10+ years of experience in sales and showroom/store management, preferably in the luxury furniture or home decor industry.
- Proven track record of achieving and exceeding sales targets.
- Strong leadership and team management abilities.
- Exceptional customer service and communication skills.
- Proficiency in CRM software, sales analytics, and inventory management systems.
- A keen eye for design and a passion for luxury furniture and interiors.

Compensation:

Competitive salary with performance-based incentives.

📌 Retail Manager (Hyderabad)
🏢 Alankaram
📍 Hyderabad