Required Qualifications & Skills
Education: Bachelor’s degree in Business Administration, Sales, Commerce, or any related industry
Experience: 1 to 3 years of hands-on experience in B2B sales, merchant acquisition, or client relationship management in Fintech, Digital Payments, Banking, or SaaS.
Management & Upselling to Existing Onboarded Merchants
Account Relationship Management: Build and maintain robust, long-term relationships with existing merchants to ensure high operational satisfaction and platform retention.
Portfolio Health & Usage Boosting: Regularly call existing merchants to ensure device uptime, active transaction throughput, and address offers & payout queries.
Cross-Selling & Value Addition: Offer additional financial solutions to the active merchant base, including virtual link, customized billing options.
Competitive Intelligence & Feedback:
Track local market trends, gather feedback on existing feature usability, and monitor competitor offers to provide actionable insights back to product and strategy teams.
Key Performance Indicators (KPIs)
Monthly existing Merchant reactivation Target.
Gross Transaction Value (GTV) / Active Merchant Volume across assigned portfolio.
Cross-sell conversions and transactions
Low merchant churn and prompt issue resolution turnaround time.