We are looking for a Customer Service Advisor to handle customer queries and provide professional and effective support through voice and email channels.
Key Responsibilities
Handle inbound customer calls and respond to customer emails.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions.
Ensure high customer satisfaction (CSAT) scores.
Deliver excellent customer service.
Meet defined KPIs, SLAs, quality, productivity, and turnaround-time targets.
Follow company processes and maintain service quality standards.
Candidate Requirements
Strong English communication skills.
Valuable customer-handling and problem-solving skills.
0–2 years of experience in customer service, voice, chat, or email support.
BPO / call centre experience will be preferred.
International call centre experience will be an added advantage.
Ability to work in rotational day shifts.
Willingness to learn and adapt in a fast-paced setting.
Benefits
Health Insurance
5-Day Working Week
Growth opportunities Opportunities