Key Responsibilities Customer Support - Provide first-level support to hostel owners, staff, residents, and other VStayInn users.
Handle customer queries through WhatsApp, phone, email, and in-app support.
Understand customer issues and provide explicit, step-by-step guidance.
Assist customers with onboarding, hostel setup, resident management, billing, payments, and other platform features.
Follow up on unresolved customer issues until closure.
Maintain skilled and customer-friendly communication. IT / Application Support - Troubleshoot basic application, login, OTP, payment, notification, and configuration issues.
Reproduce reported application issues and collect relevant information such as screenshots, user IDs, timestamps, and error messages.
Perform basic application
📌 Customer Support Turangi
🏢 VIJNANANAI TECHNOLOGIES PRIVATE
📍 Turangi
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