Key Responsibilities:
Build and maintain robust relationships with existing clients to ensure repeat business and customer satisfaction.
Respond promptly to customer inquiries via phone, email, live chat, and social media platforms.
Actively listen to customer concerns and accurately capture details to understand their needs.
Provide explicit and concise information about products, services, and company policies.
Resolve customer complaints efficiently and professionally, escalating issues when necessary.
Develop rapport with customers by establishing open and friendly communication.
Proactively reach out to customers to check on their satisfaction and identify potential upselling opportunities.
What We Offer:
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
Supportive work environment with mentorship from experienced professionals