a) To provide best services by following quality protocols on the desired information to customers / prospects approaching the company through walk-in modes.
b) To address consumer Complaint Queries / Service ( CQS ) request as satisfactorily as possible and to reply to them in a courteous and time bound manner.
c) To build a lasting company / customer relationship.
d) To follow all the process, procedures, and protocols in lieu of the duties handled, as decided and amended by the company from time to time.
e) Entering / updating all customer interactions in the system logically and correctly.
f) Forwarding documents, letters and coordinating with concerned depts. / responsible persons for follow up and feedback.
g) Filling of all reports on a daily basis.
h) Dispatching documents as per customers requirement ( NACH forms, Name Transfer forms, Duplicate bills etc. )
i) Reporting to Asst. Team Leader / Supervisor j) Collect feedback through TAB / Digital Walk-in management.
k) Highlight potential escalation to the supervisor, ATL and TL.