Key Responsibilities
Manage day-to-day CRM activities and customer coordination.
Handle customer orders, inquiries, quotations, sales documentation and order status.
Coordinate with Sales, Production, Planning, Dispatch, Finance and Logistics teams.
Update and maintain customer and order information in CRM / SAP.
Prepare sales reports, order status reports and MIS reports.
Monitor order processing from order receipt to dispatch and delivery.
Follow up with internal departments for timely execution of customer requirements.
Handle customer queries and ensure timely resolution.
Maintain accurate records of customer communication, orders and commercial documents.
Support the sales team with regular updates on pending orders, dispatches and customer requirements.
Ensure proper documentation and data accuracy in SAP and CRM systems.
Candidate Requirements
Graduate in any discipline; MBA/PGDM in Sales/Marketing will be an added advantage.
2–5 years of relevant experience in CRM / Sales Coordination.
Hands-on experience in SAP is mandatory.
Experience with CRM software / ERP systems preferred.
Candidates with experience in Pharma, Chemical, Specialty Chemical or related manufacturing industries will be preferred.
Good knowledge of order management, customer coordination and sales documentation.
Strong communication, follow-up and coordination skills.
Positive working knowledge of MS Excel and MIS reporting.
Solid attention to detail and ability to coordinate with multiple departments.
Pay: ₹11,000.00 - ₹33,000.00 per month
Advantages
Provident Fund
Work Location: In person
📌 Crm Executive Ahmedabad
🏢 Vital Group
📍 Ahmedabad
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