Case Manager – International Patient Services

Location: Green Park, New Delhi

Employment Type: Full-Time

Experience: 2+ Years Minimum

About the Role

We are looking for a compassionate, organized, and proactive Case Manager to support international patients throughout their healthcare journey. The ideal candidate will coordinate with patients, hospitals, and medical professionals to ensure a seamless treatment experience from inquiry to follow-up.

Key Responsibilities
Manage international patient inquiries and provide timely guidance throughout the treatment process.
Collect, review, and organize medical reports for evaluation by doctors and partner hospitals.
Coordinate with hospitals, consultants, and healthcare providers to develop treatment plans.
Schedule medical consultations, hospital admissions, procedures, and follow-up appointments.
Assist patients with medical visa documentation, travel arrangements, accommodation, and other logistics.
Maintain accurate patient records and regularly update the CRM system.
Ensure exceptional patient support and a smooth, personalized patient experience.
Coordinate with internal teams and external stakeholders to facilitate efficient case management.

Qualifications




Bachelor's or Master's degree in any of the following:
Hospital Administration
Psychology
Nursing
Life Sciences
Healthcare Management or a related healthcare discipline
Minimum 2 year of experience in Medical Tourism, International Patient Services, Hospital Operations, or Healthcare Coordination.
Fluent English communication (spoken and written) is mandatory.
Excellent patient counseling, interpersonal, and communication skills.
Proficiency in MS Office and CRM software.
Strong organizational, coordination, multitasking, and problem-solving abilities.
Ability to work in a fast-paced, patient-centric environment.

Preferred Skills
Experience working with international patients is highly desirable.
Knowledge of medical terminology and healthcare processes.
Proficiency in any additional foreign language such as French, Arabic, or Russian will be considered a robust advantage.

Compensation & Benefits
Market-competitive salary (Best as per industry standards)
Attractive performance-based incentives
Professional growth and career development prospects
Supportive and collaborative work environment
Exposure to international healthcare and medical tourism

📌 Clinical Case Manager New Delhi
🏢 Candormedi
📍 New Delhi