Key Responsibilities:
Manage customer relationships and ensure a high level of customer satisfaction.
Handle customer queries, feedback, complaints, and service requests through calls, WhatsApp, and other channels.
Maintain and update customer data, interactions, and follow-ups in the CRM system.
Conduct follow-ups with customers regarding purchases, orders, exchanges, and services.
Build robust relationships with existing customers and encourage repeat purchases.
Coordinate with stores, sales, e-commerce, and other teams to resolve customer issues.
Track customer feedback and identify areas for improving customer experience.
Prepare regular CRM reports and maintain accurate customer records.

Requirements:
1–3 years of experience in CRM, customer service, retail, or a similar role.
Positive communication and interpersonal skills.
Robust follow-up and problem-solving abilities.
Comfortable using CRM tools, Excel, WhatsApp, and other customer communication platforms.
Experience in the fashion/apparel or retail industry will be preferred.
Customer-focused, organized, and proactive approach.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Crm Executive Noida (India)
🏢 House of Fett
📍 India