Handle B2B client communication and relationship management.
Coordinate with Sales, Production, QC, Packing & Dispatch teams.
Process and track customer orders from booking to dispatch.
Follow up with clients regarding order status, delivery and pending requirements.
Handle customer queries and resolve issues through internal coordination.
Maintain customer records, order details and MIS reports in Excel/ERP.
Required Skills:
Valuable communication and client coordination skills.
Robust follow-up and organizational abilities.
Valuable knowledge of MS Excel; ERP/CRM knowledge preferred.
Jewellery manufacturing experience will be an advantage.
Smart, presentable and detail oriented.
📌 Crm Executive Jewellery Industry Mumbai
🏢 Royal Chains
📍 Mumbai
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