Shift: 24x6 rotational shifts (including evenings & nights; night shifts are work-from-home)
About the Company:
Inito is a rapid-growing Health-Tech startup focused on transforming Personal healthcare through advanced at-home diagnostics. With years of R&D;, patented innovations, and global user adoption, our flagship product the Inito Fertility Monitor empowers individuals with real-time hormonal insights. We are building the future of personalized healthcare and are looking for passionate individuals to join us on this journey.
Role Overview:
As a Clinical Specialist, you will act as the voice of the customer and product expert, ensuring users have a seamless and meaningful experience with our fertility monitoring solutions.You will combine clinical understanding, customer empathy, and problem-solving skills to guide users, resolve issues,
and provide actionable insights that enhance their health journey.
Key Responsibilities:
Serve as the primary point of contact for customers via calls, emails, and chat.
Understand user concerns, health context, and provide personalized guidance.
Act as a product and domain expert, explaining device usage and interpreting results.
Troubleshoot and resolve issues related to device setup, app usage, and functionality.
Conduct product testing (device & mobile app) to proactively identify bugs/issues.
Collaborate with cross-functional teams (Biotech, Product, Engineering, AI) to improve user experience.
Maintain accurate customer records and prepare structured reports and feedback.
Ensure timely follow-ups and deliver high customer satisfaction (CSAT).
Note: Only Shortlisted candidates will be contacted