Role & responsibilities
Manage the complete customer lifecycle from booking to possession and handover.
Handle customer queries, complaints, escalations, and ensure timely resolution.
Coordinate with Sales, Presales, Accounts, Legal, Projects, and Documentation teams.
Monitor booking documentation, agreements, payment schedules, collections, and demand letters.
Ensure timely communication with customers regarding project updates, payments, registration, possession, and handover.
Maintain accurate CRM records, customer data, and MIS reports.
Track collections, pending payments, cancellations, transfers, and other customer requests.
Develop and monitor SOPs and TATs for customer service and CRM processes.
Lead and manage the CRM team, ensuring service quality and customer satisfaction.
Prepare regular management reports and dashboards on bookings, collections, customer issues,



and pending actions.

Preferred candidate profile
CRM/customer relationship management, preferably in the real estate industry.
Robust experience in booking-to-possession customer lifecycle management.
Good understanding of real estate documentation, collections, agreements, registration, and possession processes.
Excellent communication, customer handling, negotiation, and problem-solving skills.
Experience in team handling, MIS reporting, CRM software, and customer data management.
Ability to manage multiple customer escalations and deadlines effectively.
Customer-focused, proactive, organized, and capable of working in a rapid-paced real estate setting.

📌 Crm Manager/ Sr Manager Bengaluru (India)
🏢 Global Edifice
📍 India