Handle customer inquiries, requests, complaints and follow-ups.
Maintain and update customer data and CRM records.
Coordinate with Sales, Purchase, Accounts, Dispatch and other departments.
Track orders from booking to delivery and ensure timely updates to customers.
Follow up on pending quotations, orders, payments, deliveries and complaints.
Maintain regular communication with customers and provide status updates.
Record customer feedback and ensure timely resolution of issues.
Prepare daily/weekly/monthly CRM and customer status reports.
Monitor pending activities and ensure timely closure.
Maintain proper documentation and communication records.
Support the sales team in customer retention and relationship management.