: Customer Relationship Management (CRM)Position

Customer Relationship Executive / CRM Executive

Job Summary

We are looking for a customer-focused and enthusiastic CRM Executive to manage customer relationships, address queries, improve customer satisfaction, and support business growth. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build strong relationships with customers.

Key Responsibilities
Manage and maintain strong relationships with existing and prospective customers.
Handle customer inquiries, complaints, and service requests promptly and professionally.
Follow up with customers to ensure satisfaction and resolve issues.
Maintain accurate customer records and update CRM systems regularly.
Coordinate with sales, service, and other internal teams to address customer requirements.
Conduct regular follow-ups with customers regarding products, services, payments, or renewals.
Identify customer needs and recommend suitable products or services.
Collect customer feedback and share insights with management.
Support customer retention and contribute to achieving customer satisfaction targets.
Prepare regular reports related to customer interactions, follow-ups,



and service performance.
Ensure a positive customer experience at every stage of the customer journey.

Required Skills
Excellent verbal and written communication skills.
Robust interpersonal and relationship-building abilities.
Valuable problem-solving and negotiation skills.
Customer-oriented approach with a positive attitude.
Basic knowledge of CRM software and MS Office.
Ability to handle multiple customers and tasks efficiently.
Valuable follow-up and time-management skills.

Qualifications
Graduate degree in any discipline preferred.
Previous experience in customer service, CRM, sales, or relationship management is an advantage.
Freshers with strong communication and interpersonal skills may also apply.

Key Performance Indicators (KPIs)
Customer satisfaction and retention.
Number and quality of customer follow-ups.
Resolution time for customer complaints.
Customer feedback and service quality.
Achievement of assigned sales/retention targets.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits
Flexible schedule
Food provided
Paid sick time

Work Location: In person

📌 Crm Nagpur
🏢 WEICONIC
📍 Nagpur