Role & responsibilities

Key Responsibilities
Make outbound calls to recent and existing customers.
Follow up with leads, enquiries, appointments, and potential customers.
Maintain accurate customer information and call details in the CRM system.
Handle customer queries and provide appropriate information about products/services.
Schedule appointments and coordinate with the relevant team.
Follow up with customers after appointments or services to ensure satisfaction.
Maintain regular follow-ups with prospective and existing customers.
Convert enquiries and leads into appointments or sales wherever applicable.
Track daily calls, follow-ups, customer responses, and lead status.
Update CRM records regularly and ensure no leads are missed.
Build and maintain positive relationships with customers.
Escalate customer complaints or issues to the concerned department when required.
Prepare daily/weekly reports on calls, follow-ups, appointments, and conversions.
Achieve assigned calling, follow-up, appointment, and conversion targets.

Perks and perks Accessible workspace, Over time allowance

📌 Crm/pro Coimbatore
🏢 Rootwise
📍 Coimbatore