Role & responsibilities
Handle Customer phone calls
Act as point of entry for Booking / Bills of Lading / Imports inquiries
Know how of the booking process in the shipping cycle and answering booking related

queries.
End to end Imports cycle process
Handle cases correspondence with customer on potential claim requests
Act as point of entry for Bills of Lading inquiries
Handle documentation exceptions and hard errors, acting proactively to resolve problems

to guarantee the service delivery
When required, handle B/L amendments for urgent cases
Bill additional costs / fees to customer where applicable
Process invoice amendments (reversals) received via e-mail
Handle Bill of Lading releases requests (Telex release, certificates)
Proactively acts to improve customs and documentation processes (e.g. monitoring of SI

quality and time,



revenue handling, customer profile)
Build expertise in all topics related to Export Documentation
Follow standard processes and current requirements as communicated by management
Complete all functional HIP training timely
Exclusively support GAM / NOK segment

Preferred candidate profile
University degree or equivalent
4+ years industry experience in Shipping industry
Very positive command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
Receptive and be able to grasp current ideas and motivate ones self for personal

development

📌 Coordinator Customer Service Mumbai
🏢 Intellectual Capital HR Consulting
📍 Mumbai