Inland Delivery Team established to enhance our Inland operations and services. IDT task clustered around the topics of: Transportation planning, operational management of Inland transports, administrating Inland transports, vendor, customer communication and cooperate with your Operations colleagues to increase internal efficiencies and provide significantly improved service quality.

Responsibilities
Organize and optimize daily transport planning in cooperation with our subcontractors and our
customers.
Direct contact with our customers concerning transport related challenges, delays, and the
planning of new business in cooperation with sales.
Responsible for the processing of received booking amendments and booking confirmations for transport-relevant shipments in import and export.
Work closely with other departments of the hinterland logistics (ED, Area & Sales), maritime logistics (terminal processes) and operations steering support.
Part of the constant development of new, cutting-edge ideas to continuously advance our high-quality standards.
Handle Customer phone calls via cisco / mobile.




Handle cases via case management – Salesforce.
Meet the global Inland KPI’s for both cases & calls on weekly basis.
Complete all functional Hapag Learning Campus.

Qualifications

• Bachelor's degree or equivalent qualification. • Positive command of written and spoken English.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

• Solid communication and interpersonal skills with the ability to work effectively in a team environment.

• Ability to follow company procedures, guidelines, and operational requirements.

• Positive attitude with a proactive and solution-oriented approach.

• Quick learner with the ability to adapt to changing business requirements and operational challenges.

• Self-motivated and committed to continuous learning and professional development.

• Ability to work under pressure and manage multiple tasks within defined timelines.

📌 Coordinator Transport Disposition Mumbai
🏢 Hapag Lloyd
📍 Mumbai