Job Responsibilities
Welcome customers and provide friendly, professional assistance.
Handle customer enquiries, complaints, feedback, and requests.
Assist customers with product information, availability, offers, and promotions.
Handle returns, exchanges, and customer service issues according to company policy.
Coordinate with Sales, Front End, Accounts, Inventory, and other departments to resolve customer issues.
Manage customer calls and enquiries professionally.
Maintain records of customer complaints and feedback.
Support customer service desk operations.
Ensure a positive shopping experience and maintain customer satisfaction.
Escalate major customer issues to the concerned department or management.
Follow company policies and maintain qualified customer service standards.
Requirements
Valuable communication and interpersonal skills.
Customer-friendly attitude and problem-solving ability.
Basic computer knowledge.
Ability to handle difficult customers professionally.
Retail/Hypermarket experience is an advantage.
Freshers with valuable communication skills may also apply.
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits
Food provided
Leave encashment
Provident Fund
Work Location: In person
📌 Customer Care Executive Kalpetta
🏢 JAMJOOM HYPERMARKETS
📍 Kalpetta
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