Customer care specialists are responsible for handling calls from current and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as outstanding customer service skills, these specialists address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Duties and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Cross sell / Outcall to customers
📌 Customer Care Professional Mumbai
🏢 Tata Consultancy Services
📍 Mumbai
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