Job Role & Responsibilities:
Inbound & Outbound Calls: Answer incoming patient inquiries and make outbound calls for appointment confirmations, follow-ups, and feedback.
Appointment Scheduling: Book, reschedule, or cancel doctor consultations, diagnostic tests, and health check-ups. [1]
Information Provision: Share accurate details regarding hospital services, doctor availability, room categories, OPD timings, and estimated costs.
Patient Support & Guidance: Handle patient grievances, resolve basic service issues, and route complex medical queries to the respective departments or duty doctors.
Data & CRM Management: Log patient details, interactions, and call outcomes accurately into the Hospital Management System (HMS) or CRM software.
Quality & Targets: Maintain required service-level metrics, average handle times and adherence to patient confidentiality and privacy guidelines.
Work Location: In person
📌 Call Center Executive Ramapuram (India)
🏢 SRM PRIME HOSPITAL
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.