Roles and Responsibilities:
Maintain and govern configuration management processes and supporting configuration data within ServiceNow.
Ensure CMDB records, relationships, ownership, and lifecycle information remain accurate and complete.
Investigate configuration data discrepancies, identify root causes, and coordinate corrective actions with relevant technology teams.
Support audits, reporting, data quality reviews, and continuous improvement of configuration management practices.
Coordinate activities across multi-partner teams operating in geographically dispersed and cross-cultural environments.
Skills Required:
4 - 6 years of relevant experience, including at least 3 years in configuration management.
Hands-on experience with ServiceNow and configuration management processes.
Robust understanding of CMDB structures, configuration items, relationships, ownership, and data governance.
Ability to analyze complex configuration issues and present findings and recommendations clearly.
Experience working in IT service management environments, with ITIL certification required.
Positive to Have:
Solid stakeholder management skills and experience influencing stakeholders across multiple organizational levels.
Education: B.E., B.Tech, or B.Tech M.Tech (Dual) in Information Technology or a related discipline; an advanced degree is preferred.