Responsibilities:
Manage inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Find opportunities to improve customer retention.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend internal training programs to improve knowledge and performance level
Meet individual qualitative and quantitative targets
Requirements and skills:
Previous experience in a customer support role (If applicable)
Solid phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Basic Computer skills.