Accountability
Customer Satisfaction
Timely processing of customer orders
Timely delivery of support
SLAs around documentation, follow-ups, etc.
SLAs for returns and samples
Robust customer feedback on timely servicing
Inventory reconciliation
Key Accountabilities
Functional
Maintain regular contact/follow-ups with key stakeholder at the customer end
Develop connections with relevant internal teams to mobilize resources and obtain information promptly in order to provide differentiated service experience.
Receive, enter & acknowledge customer sales orders in SAP and provide tentative ship dates based on stock position; allocation inventory based on customer requirements such as batch sizes and shelf-life
Ensure timely delivery of products to customers
Ensure samples are arranged and dispatched to the customer on a timely basis
Prepare and provide sales order shipment documentation and ingredient technical documentation
Coordination with customers on special documentation requirements
Communication with sales reps & customers on all sales order related issues
Set up current customers in SAP via CRM Handling customer master updates via CRM (Cases for QA quotations for regular supplies)
Ensure complete and comprehensive documentation of all customer related records
Provide Proforma invoices for prepay customers & manage accounts on credit hold with finance team for release
Maintain, track & raise request for bonus/rebate & discounts.
Support with monthly reports on accounts payable provisioning and weekly report for open orders
Ensure prompt follow up for customer payments / documentation
Support in the preparation of the monthly/ weekly dispatch plans & ensure adherence
Ensure dispatch & Shipment Monitoring until delivery track and scan completed order packs
Ensure data entry and detailed filing of all documents received
Back up support for team members for EU/AMEA Region
Role: Sales Support & Operations - Other, Industry Type: Pharmaceutical & Life Sciences, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Sales Coordination
📌 Customer Service Sales Specialist Navi Mumbai
🏢 OmniActive Health Technologies
📍 Navi Mumbai
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