We're looking for an energetic, enthusiastic & experienced Customer Success Manager to join our team!
Own the overall relationship with assigned clients, which includes: On boarding new customers, increasing adoption, ensuring retention, identifying up sell potential, and driving customer satisfaction
Actively engage clients through all phases, ensure their satisfaction through timely communication and Effectively handle the escalations
Proactively identify opportunities and optimization points where we can deliver even greater value for our clients
Work with cross-functional teams to ensure customer satisfaction
Effectively address customer queries and manage a diverse set of issues until resolved
Provide regular customer updates to the Management, including high-risk customers and customers with high up sell potential
Develop strategies for establishing partnerships and business relationships to market online products or services

Required:
1 to 2 years of relevant customer success experience
General understanding of the digital marketing space including SEO/SEM, Social Media,



Email marketing, and E-Commerce best practices
A proven record of retaining and growing multiple client relationships
Excellent written, verbal communication, and interpersonal skills
Organised with an analytical approach and the ability to work in a energetic environment
Ease in dealing with ambiguity; ability to create focus, coordination, and keeping internal external stakeholders on track
Ready to work in EST timing - Mandate
Positive in Excel and MS Office - Mandate

Qualification: Any Degree Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Perks
Provident Fund

Ability to commute/relocate:
Saravanampatti, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
What's your work experience & expected salary?
Do you own a laptop?

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Customer Success Manager Saravanampatti (India)
🏢 Sai Techno Solutions Private
📍 India