Key Responsibilities
Handle customer queries through calls, email, and chat.
Resolve customer issues and provide timely solutions.
Follow up with customers and ensure satisfaction.
Maintain customer records and coordinate with internal teams.
Handle complaints professionally and escalate complex issues when required.
Required Skills
Positive verbal and written communication skills.
Customer-friendly and positive attitude.
Valuable listening and problem-solving skills.
Basic computer knowledge.
Ability to work in a team and handle customers professionally.
Freshers are welcome to apply. Previous experience in Customer Support, BPO, Telecalling, or Customer Service is an advantage.
Work Location: In person
📌 Customer Support Associate Nagpur
🏢 SHUL Ventures
📍 Nagpur
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