KEY RESPONSIBILITIES
Act as the first point of contact for the project.
Manage helpdesk tickets, emails, and user requests.
Provide basic troubleshooting on hardware, software, and other edtech tools.
Maintain inventory records .
Maintain documentation, FAQs, and user guides.
Escalate complex issues to technical staff or field engineers.
Support workshops, demonstrations, and training sessions.
REQUIREMENTS
Education
B.Tech/ B.E./ B.Sc /Diploma in (Computer science/ IT/Electronics & communication Engineering/ Electrical Engineering)/ MCA/BCA related technical disciplines.
B.Ed. / Academic background will be given preference.
Experience
1 to 3 years of experience in helpdesk support, technical support, or similar roles.
Experience with helpdesk systems or technical support settings is an advantage.
Language Skills
Proficiency in English, Hindi, and Odia.
📌 Central Help Desk Support Bhubaneswar
🏢 Mafatlal Industries
📍 Bhubaneswar
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