We are looking for a proactive Account Manager to manage customer relationships, drive engagement, and ensure customers are successfully using CloudHire.
Location - Hyderabad (Onsite)
Working Days: 24
Alternate Saturday off with fixed Sunday off.
Budget: Max till 5.4 LPA
Key Responsibilities
Manage and build robust relationships with assigned customers.
Conduct regular calls, follow-ups, and account reviews.
Monitor customer engagement, product usage, and account health.
Proactively identify and address customer concerns and retention risks.
Coordinate with CS, Sales, Tech, and Product teams to resolve issues.
Drive product adoption and ensure customers receive value from the platform.
Handle escalations and ensure timely resolution.
Maintain accurate CRM/dashboard updates and account activity reports.
Requirements
1–3 years of experience in Account Management, Customer Success, or Client Relationship Management.
Excellent communication and relationship-building skills.
Robust follow-up, ownership, and problem-solving abilities.
Comfortable handling customer calls and multiple accounts.
SaaS/HRTech/Recruitment experience is a plus.
Location - Hyderabad (Onsite)
Working Days: 24
Alternate Saturday off with fixed Sunday off.
Budget: Max till 5.4 LPA
📌 Customer Support Hyderabad
🏢 CloudHire
📍 Hyderabad
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