Core Roles and Responsibilities
Customer Feedback &
Retention:
Conduct Post-Service Follow-up (PSF) calls to gauge customer satisfaction, analyze feedback, and implement strategies to retain customers, ensuring high Customer Satisfaction Index (CSI) scores.
Complaint Management: Actively resolve customer grievances regarding service quality, repair issues, or billing discrepancies, often coordinating with technical teams.
Service Coordination &
Reminders:
Manage service appointment bookings, follow up on vehicle deliveries, and send reminders for preventive maintenance, such as Periodic Maintenance Service (PMS).
Sales &
Promotional Support:
Assist the sales team by handling inquiries, showcasing products, generating leads, and promoting value-added services like insurance, accessories, or extended warranties.
Data Maintenance &
CRM:
Maintain accurate customer records and service histories within the company’s Dealer Management System (DMS).
Building Brand Loyalty:
Foster positive relationships with customers through personalized communication, ensuring a seamless and high-quality service experience.
Required Skills and Qualifications
Communication: Exceptional verbal and written skills for handling customer interactions.
Interpersonal Skills: A polite, patient, and customer-centric approach.
Technical Knowledge: Basic understanding of automobile mechanics and vehicle features.
IT Proficiency: Knowledge of Ms Office/Excel and CRM software.
Background: Generally requires a Graduate Degree/Diploma in any discipline.
Pay: ₹9,642.59 - ₹18,486.78 per month
Perks
Health insurance
Provident Fund
Education
Diploma (Required)
Experience
CRE: 1 year (Required)
Location
Hosur, Tamil Nadu (Hosur, Krishnagiri District) (Required)