We are looking for Customer Support Executives to join the ZoraMeeto team. The selected candidates will communicate with users through chat and calls and help them with their questions, issues, and app-related concerns.
Key Responsibilities
Handle customer queries through chat, messages, and phone calls.
Assist users with account-related and app-related issues.
Explain ZoraMeeto features and services to users.
Handle complaints and resolve customer concerns professionally.
Maintain proper records of customer interactions and support requests.
Escalate technical, safety, or sensitive issues to the appropriate team.
Collect customer feedback and share key feedback with the product team.
Follow company privacy, safety, and communication guidelines.
Requirements and qualifications
Valuable verbal and written communication skills.
Fluent in Hindi; basic/positive English communication is preferred.
Good customer-handling and interpersonal skills.
Basic knowledge of computers and mobile applications.
Freshers can apply.
Previous BPO, telecalling, or customer support experience will be an advantage.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks
Paid sick time
Ability to commute/relocate:
Gomtinagar, Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)